# Contacts > The Contacts application comes installed on all Odoo databases. Contacts are created for customers the company does business with through Odoo. Fonte: https://docs.kmee.com.br/en/odoo/modules/primeiros-passos/contatos/ The *Contacts* application comes installed on all Odoo databases. Contacts are created for customers the company does business with through Odoo. A contact is a repository of vital business information, facilitating communication and business transactions. ## Contact form To create a new contact, navigate to the **Contacts app**, and click **Create**. A new form appears where various contact information can be added. ### Contact type Odoo allows for both **Individual** and **Company** contacts. Select either **Individual** or **Company**, depending on the type of contact that is being added. ### Name First, fill in the name of the **Individual** or **Company**. This is how the name appears throughout the database. This field is **mandatory**. Tip **Individual** contacts can have a **Company** contact linked to it. After selecting **Individual**, a new **Company Name...** field appears below the first name field. ### Address Next, enter the **Address** of the **Company** or **Individual**. Tip If the **Individual** option is chosen, then the *type of address* can be chosen from a drop-down menu. Options for this drop-down menu include: **Contact**, **Invoice Address**, **Delivery Address**, **Other Address**, and **Private Address**. ### Additional fields Additional details are included on the initial form. The following fields are available: - **VAT**: Value Added Tax number. - **Citizen Identification**: citizen or government identification number (only available on **Individual**). - **Job Position**: list the job position of the **Individual** (only available on **Individual**). - **Phone**: list phone number (with country code). Make a call, send an SMS, or WhatsApp message by hovering over the field on the saved form, and clicking the desired option. - **Mobile**: list mobile phone number (with country code). Make a call, send an SMS, or WhatsApp message by hovering over the field on the saved form, and clicking on the desired option. - **Email**: enter the email address with the domain. - **Website**: enter the full website address, starting with `http` or `https`. - **Title**: select **Doctor**, **Madam**, **Miss**, **Mister**, **Professor**, or create a new one directly from this field. - **Tags**: enter preconfigured tags by typing them in the field, or clicking the drop-down menu, and selecting one. To create a new one, type the new tag in the field, and click **Create** from the resulting drop-down menu. ### Contacts & Addresses tab At the bottom of the contact form are several tabs. On the **Contacts & Addresses** tab, contacts can be added that are associated with a **Company** and related addresses. For example, a specific contact person for the company can be listed here. Multiple addresses can be added on both **Individual** and **Company** contacts. To do so, click **Add** in the **Contacts & Addresses** tab. Doing so reveals a **Create Contact** pop-up form, in which additional addresses can be configured. ![Add a contact/address to the contact form.](https://docs.kmee.com.br/odoo/referencias/img/applications/essentials/contacts/contact-form-add-address.png) On the **Create Contact** pop-up form, start by clicking the default **Other Address** field at the top to reveal a drop-down menu of address-related options. Select any of the following options: - **Contact**: adds another contact to the existing contact form. - **Invoice Address**: adds a specific invoice address to the existing contact form. - **Delivery Address**: adds a specific delivery address to the existing contact form. - **Other Address**: adds an alternate address to the existing contact form. - **Private Address**: adds a private address to the existing contact form. ![Create a new contact/address on a contact form.](https://docs.kmee.com.br/odoo/referencias/img/applications/essentials/contacts/create-contact-window.png) Once an option is selected, enter the corresponding contact information that should be used for the specified address type. Add the **Contact Name**, **Address**, **Email**, along with the **Phone** and/or **Mobile** numbers below. Set the **Job Position**, which appears if the **Contact** address type has been selected. This is similar to the **Individual** contact. To add a note, click on the text field next to **Notes**, and write anything that is applicable to the customer or contact. Then, click **Save & Close** to save the address, and close the **Create Contact** window. Or, click **Save & New** to save the address, and immediately input another one. ### Sales & Purchase tab Next, is the **Sales & Purchases** tab, which only appears when the *Sales*, *Purchase*, **or** *Point of Sale* applications are installed. The **Fiscal Position** can be set on the **Sales & Purchases** tab. Select a **Fiscal Position** from the drop-down menu. #### Sales section Under the **Sales** heading, a specific **Salesperson** can be assigned to a contact. To do that, click the **Salesperson** drop-down field, and select one. Create a new **Salesperson** by typing the user's name, and making the appropriate selection. Certain **Payment Terms**, or a certain **Pricelist**, can also be set, if needed. Click the drop-down menu next to **Payment Terms**, and change it to one of the preselected **Payment Terms**, or **Create** a new one. Select the **Pricelist** drop-down menu to choose the appropriate **Pricelist**. Click into the **Delivery Method** field to select an option from the drop-down menu. #### Point Of Sale section Under the **Point Of Sale** heading, enter a **Barcode** that can be used to identify the contact. Use the **Loyalty Points** field to track points the user won as part of a *Loyalty Program*. #### Purchase section Specify **Payment Terms**, **1099 Box** information, and a preferred **Payment Method** here. A **Receipt Reminder** can be set here, as well. #### Misc section Under the **Misc.** heading, use **Reference** field to add any additional information for this contact. If this contact should only be accessible for one company in a multi-company database, select it from the **Company** field drop-down list. Use the **Website** drop-down menu to restrict the publishing of this contact to one website (if working on a database with multiple websites). Select one or more **Website Tags** to assist in filtering published customers on the `/customers` website page. Select an **Industry** for this contact from the drop-down menu. Use the **SLA Policies** field to assign a *Helpdesk* SLA policy to this contact. ### Accounting tab The **Accounting** tab appears when the *Accounting* application is installed. Here, a user can add any related **Bank Accounts**, or set default **Accounting entries**. Under the **Miscellaneous** heading, use the **LEI** field to enter a Legal Entity Identifier, if necessary. ### Internal Notes tab Following the **Accounting** tab is the **Internal Notes** tab, where notes can be left on this contact form, just like on the contact form noted above. ### Partner Assignment tab Next is the **Partner Assignment** tab, which by default, includes a **Geolocation** section, and other partner options, including **Partner Activation** and **Partner Review** configurations. These are **only** present when the *Enterprise Resellers* module is installed. ### Membership tab Finally, there is the **Membership** tab, which can help users manage any memberships that are being offered to this specific contact. It should be noted that this tab only appears when the *Members* applications is installed. ## Smart buttons At the top of the contact form, there are some additional options available, known as *smart buttons*. Here, Odoo displays a variety of records, related to this contact, that were created on other apps. Odoo integrates information from every single app, so there are many smart buttons. Example For example, there is an **Opportunities** smart button, where all the opportunities related to this customer from the *CRM* app are accessible. Tip If the corresponding applications are installed, their related smart buttons appear automatically on a contact form. A user can see any **Meetings**, **Sales**, **POS Orders**, **Subscriptions**, project **Tasks**, and the **More** smart button reveals additional options, via a drop-down menu. A user can even quickly access **Purchases**, **Helpdesk** tasks, **On-time Rate** for deliveries, **Invoiced** information, **Vendor Bills**, and the **Partner Ledger** connected to this contact. Deliveries, documents, loyalty cards, and direct debits are *also* linked to smart buttons, like this, should there be any outstanding/on-file for this contact. If the contact is a partner, the user can visit their partner page on the Odoo-built website by clicking the **Go to Website** smart button. ### Archive contacts If a user decides they no longer want to have this contact active, the record can be archived. To do that, go to the ⚙ **Action** menu at the top of the contact form, and click **Archive**. Then, click **OK** from the resulting **Confirmation** pop-up window. With this contact successfully archived, as indicated by a banner at the top, they do not show up in the main contacts page, but they can still be searched for with the **Archived** filter. Tip A contact can be *unarchived*, if the user decides to work with them again. To do that, just click the ⚙ **Action** menu again at the top of the archived contact form, and click **Unarchive**. Upon doing so, the **Archived** banner is removed, and the contact is restored. See also - [Add different addresses in CRM](https://docs.kmee.com.br/en/odoo/enterprise/modules/vendas/entregas-e-faturas-para-enderecos-diferentes/) - [Odoo's eLearning Contacts tutorial](https://www.odoo.com/slides/slide/contacts-2527?fullscreen=1)